At Kinder Creative Toys, we are committed to ensuring that you are fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return and refund policy to make your experience hassle-free.

1. Return Policy

If you are not satisfied with your purchase, you may return the product within 15 days from the date of delivery, subject to the following conditions:

  • Eligibility for Returns:

    • The product must be unused, undamaged, and in its original packaging.
    • All parts, accessories, and original tags must be intact.
    • The product must be in resalable condition.
    • Proof of purchase (receipt or order confirmation) must be provided.

  • Non-Returnable Items:

    • Products that have been used or damaged by the customer.
    • Customized or personalized products.
    • Clearance or discounted items (unless defective or damaged upon arrival).

How to Initiate a Return:

  • To request a return, please contact us at kindercreativetpl@gmail.com or call us at +91 9891261842 with your order number and reason for the return.
  • Once the return request is approved, we will provide instructions on how to ship the product back to us.
  • You will be responsible for the return shipping costs unless the product was defective or incorrect upon delivery.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If your return is approved, a refund will be processed and credited back to your original method of payment within 7-10 business days.

  • Refunds for Approved Returns:
    • Full refunds will be issued for products that meet the return eligibility criteria.
    • Refunds for shipping charges will not be issued unless the product was incorrect or damaged upon delivery.
  • Partial Refunds:
    • In some cases, partial refunds may be granted for items that show signs of use, damage, or missing parts that are not due to our error.

3. Damaged or Defective Products

If the product arrives damaged or defective, please notify us within 48 hours of receiving the order. We will arrange for a replacement or refund at no additional cost to you.

To report damaged or defective items:

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at kindercreativetpl@gmail.com.

5. Contact Us

For any questions or concerns about our return and refund policy, please reach out to us at:

We value your business and are dedicated to providing you with the best customer service. Thank you for shopping with Kinder Creative Toys!